Privacy Policy

1 Introduction

Envo Energy Private Limited (“Envo Energy,” “we,” “us,” or “our”) operates the website envoenergy.in and provides solar energy, demand flexibility, and distributed energy solutions to residential, commercial, industrial, educational, healthcare, and utility customers across India.

We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, use our Solar Savings Calculator, request a quote or consultation, or otherwise interact with us.

This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights available to you.

This Policy is published in line with the Information Technology Act, 2000 and the rules made thereunder, and reflects the principles of the Digital Personal Data Protection Act, 2023. By using our website or services, you agree to the practices described in this Policy.

2 Scope of This Policy

This Policy applies to personal information we collect through:

• Our website at envoenergy.in, including the Solar Savings Calculator.
• Our “Get a Free Quote,” “Get Free Consultation,” and contact forms.
• Email, phone, or in-person communication with our sales, technical, or support teams.
• Site visits and energy assessments carried out as part of a project proposal.

This Policy does not apply to information handled by third-party websites or platforms that we may link to, even where those platforms are accessed through our website.

3 Information We Collect

3.1 Information You Provide Directly

When you request a quote, book a consultation, or contact us, we may collect:

• Your name, email address, phone number, and site or mailing address.
• Your organisation name and role for commercial, industrial, educational, or healthcare enquiries.
• Electricity usage details you enter or share with us, such as your monthly EB bill, tariff rate, and load pattern. These details are used to estimate solar sizing and potential savings.
• Site details shared during assessments or proposal discussions, such as roof or land area, sanctioned load, and existing electrical infrastructure.
• Any other information you choose to share, including through free-text fields or attachments.

3.2 Information Collected Automatically

When you visit our website, we and our service providers may automatically collect information such as your device and browser details, IP address, pages viewed, time spent on the website, and how you interact with tools such as the Solar Savings Calculator.

Further information about this type of collection is provided in Section 6, “Cookies and Similar Technologies.”

3.3 Information from Other Sources

We may receive limited information about you from business partners, such as EPC contractors, financing partners, channel partners, or referral partners, where you have been referred to us for a solar or energy solution.

4 How We Use Your Information

We may use personal information to:

• Prepare and share solar savings estimates, project proposals, and quotations.
• Schedule site visits, energy assessments, and consultations.
• Design, install, operate, and maintain solar and energy systems under RESCO, BOOT, OPEX, or tariff-fee models.
• Communicate with you about your enquiry, project status, billing, or support requests.
• Send product, service, or event updates where you have agreed to receive them.
• Improve our website, calculator accuracy, and overall service quality.
• Meet contractual, tax, accounting, and regulatory requirements, including requirements involving electricity distribution companies (DISCOMs), where relevant to a project.
• Detect, prevent, and address fraud, security incidents, or technical issues.

5 Legal Basis for Processing

We process personal information on the basis of your consent, the performance of a contract where you have engaged us for a project, our legitimate business interests in responding to enquiries and improving our services, and compliance with applicable legal obligations.

You may withdraw your consent at any time where processing is based on consent. Withdrawal will not affect the lawfulness of processing already carried out before the withdrawal.

6 Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember your preferences, support the functioning of forms and interactive tools such as the Solar Savings Calculator, and help us understand how visitors use our website through analytics.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the operation of some website features.

7 How We Share Your Information

We do not sell your personal information. We may share personal information with:

• EPC, installation, operations, and maintenance partners involved in delivering your project.
• Financing or leasing partners where you choose a financed or OPEX-based model.
• IT, hosting, email, and analytics service providers that support our website and operations, subject to appropriate confidentiality obligations.
• DISCOMs, regulators, or government authorities where required for grid connectivity, net metering, or legal compliance.
• Professional advisors, such as legal or accounting consultants, where necessary.
• Law enforcement agencies or regulators where required by law, or where necessary to protect our rights, property, safety, or the rights and safety of others.

If Envo Energy is involved in a merger, acquisition, restructuring, or sale of business assets, personal information may be transferred as part of that transaction, subject to this Policy or an applicable successor policy.

8 Data Storage, Security, and Retention

We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse, or loss.

We retain personal information only for as long as necessary for the purposes described in this Policy, including providing our services, maintaining project and warranty records, complying with legal or contractual obligations, and resolving disputes.

When personal information is no longer required, it will be securely deleted or anonymised, where reasonably practicable.

9 Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your personal information, subject to our legal and contractual obligations.
• Withdraw consent for processing based on consent, including consent for marketing communications.
• Raise a grievance regarding how your personal information has been handled.

To exercise these rights, please contact us using the details provided in Section 14. We may ask you to verify your identity before responding to your request.

10 Marketing Communications

Where you have agreed to receive updates from us, you may opt out at any time by using the unsubscribe link included in our emails or by contacting us directly.

We may continue to send communications that are necessary for an active project, transaction, or service relationship.

11 Children’s Privacy

Our website and services are intended for individuals and organisations aged 18 and above. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12 Third-Party Links

Our website may contain links to third-party websites or platforms, such as financing partners or social media platforms. We are not responsible for the privacy practices, security, or content of those third parties.

We encourage you to review the privacy policies of any third-party websites or services that you access.

13 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.

Updates will be published on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically.

14 Grievance Redressal and Contact Us

If you have questions, concerns, grievances, or requests regarding this Privacy Policy or your personal information, please contact:

We will make reasonable efforts to address your concerns within a reasonable timeframe and in accordance with applicable law.